Keyrook

Refund Policy

Changed your mind? Your money back.

For the Keyrook account's paid plans, sold through Paddle, our reseller. Passhold and Keyrook Authenticator are free, so there is nothing to refund for them. Updated 7 November 2026.

When you get it back

  • Ask within 30 days of a payment — the first one, or a yearly renewal — and you get all of it back. You do not need to give a reason.
  • That is longer than the 14 days in which the law of the EU and the UK lets you withdraw from a purchase, and takes nothing away from that right.
  • After that, write to us and tell us what happened: we look at each case.
  • Paddle makes the refund, to the card or account you paid with. How soon it shows there depends on your bank.

How to ask

  • Through Paddle: follow the link in the receipt Paddle emailed you when you paid, or find your order at paddle.net.
  • Or write to hello@keyrook.com with “Refund” in the subject line, from the address on your account, and we will ask Paddle to refund you.

What happens after

  • Your account goes back to the free plan.
  • Nothing is deleted. Whatever goes beyond the free plan stays and keeps working; you just cannot add more beyond the free plan's limits.

Contact

BRICK IT ALL LLC — hello@keyrook.com. The rest of what applies to a paid plan is in our terms.